Leaders can be using expectations memos as a tool to ensure clarity over what was discussed when coaching an employee. Instead of using “letter to file” as a step in progressive discipline that is feared, begin documenting the discussions to build on the employee’s growth as they overcome challenges. Refer to the document to showcase where they are gaining traction and where they still need to focus on improving. Transparency reigns when you give a copy to the employee for their own reference. Learn how you can use it as a positive coaching tool following the initial discussion.